Delivery

As we use couriers to deliver your products, to avoid additional delivery costs, your package will be left at the address stated if no-one is home to accept it.

  • Shipping charge is a flat rate of $15 Australia wide.
  • International shipping is not available from our online store at this time.

After ordering online, you will receive an email confirmation from Hunter Heritage Gourmet Foods containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post Express post satchels, especially to residential addresses or by road freight if it's heavy or to a business address. Dispatch is usually within 24 hours so you should receive your order within 2-5 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us.

Refund & Returns Policy

If there is damage to a product we will give you a 7 day money-back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.